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Terms & Conditions

Online ordering- and delivery terms

Valid from 1 March, 2020
The ordering and delivery terms apply to the online store maintained by INARI Arctic Cosmetics Oy (Business ID 2878661-5).

1. Online ordering

All orders placed at INARI Arctic Cosmetics Oy’s online store will be subject to the applicable order and delivery terms at the time of ordering, which can be found on
Check out the current order and delivery terms and terms and conditions to make orders from the online store.
The online store is open 24 hours a day, but can be temporarily closed for maintenance purposes.
If you need help ordering or have questions about your products or any other order, you can contact us at:
hei [at]
and we will be happy to assist you.

2. Prices

Product prices are in Euro and include VAT 24%, but no shipping costs, which are stated separately. The current price is the price quoted at the time of order at the Online Store. Bid rates are valid for the period indicated in the campaign or as long as the campaign products are sufficient. The price of the product is automatically calculated in the shopping cart. No offers or discounts will be issued afterwards. INARI Arctic Cosmetics Oy reserves the right to correct incorrectly recorded prices. We also reserve the right to change the prices, campaign validity and shipping costs.

3. Shipping costs

The order delivery costs and the free delivery limit vary depending on the country.
Finland is free
Germany is free

EU: Austria, Belgium, Bulgaria, France, Italy, Croatia, Greece, Malta, Monaco, Portugal, Romania, Slovenia, Slovakia, Spain, Czech Republic, Hungary, Cyprus:
8,00 €, free delivery limit 150,00 €, prices including VAT

Non EU: Liechtenstein, Switzerland:
12.00 €, free delivery limit 115.00 €, prices without VAT

EU: Denmark, Estonia, Netherlands, Ireland, Latvia, Lithuania, Luxembourg, Poland, Sweden, United Kingdom:
5,00 €, free delivery limit 150,00 €, prices including VAT

Norway: € 8.00, free delivery limit 115.00 €, prices without VAT

4. Submitting a Order

The delivery of the order requires that the customer has accepted the payment obligation or paid the product.
In Finland and Sweden we will deliver orders to your selected pickup point, in other countries we will deliver directly to your home. We always choose the best supplier for your order.
We send all product orders as a package that allows delivery monitoring. All sample orders will automatically be sent by letter directly to your home. It is not possible to receive tracking information for letter transmissions.
We use the following suppliers:
Finland: Post, PostNord, Schenker, GLS
Germany, Austria, Belgium, Bulgaria, France, Italy, Croatia, Greece, Malta, Monaco, Portugal, Romania, Slovenia, Slovakia, Spain, Czech Republic, Hungary, Cyprus, Liechtenstein, Switzerland: DHL
Sweden, Danmark, Netherlands: Post, PostNord, GLS
Estonia, Ireland, Latvia, Lithauen, Luxembourg, Poland, Sweden, United Kingdom, Norway: Postal Services, GLS

5. Delivery time

We ship the products mainly within 1-5 business days of order. We always strive for the fastest delivery! Delivery times depend on the supplier of the package and the geographic location of the delivery point. INARI Arctic Cosmetics Oy is not responsible for delays caused by unforeseeable circumstances beyond the scope of the company.
If the consignment is not picked up, the sale will not be considered as cancelled but will terminate within 14 days after you have been notified that the product will be available for pick-up. For unpicked shipments we charge 15 €, which is deducted from the amount credited. The customer is obliged to inform INARI Arctic Cosmetics Oy separately about the withdrawal of the sale under the “Returns” section.

6. Order confirmation

After a successful order, you will receive an order confirmation from INARI Arctic Cosmetics Oy. You will also receive a notification and your packet tracking email by email when your order has been sent.
After order confirmation or payment, no further changes can be made to the order.
For instructions on how to cancel a transaction and return products, see “Exchange and Return” under these terms and conditions.

7. Minimum Order

Our orders do not have a minimum order limit.

8. Payment

Payment Service Provider
Klarna AB acts as a collecting payment service provider for all payments besides PayPal and is an authorized Payment Institution. Klarna will be shown as the recipient on your bank or credit card statement. Klarna will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Klarna Bank AB (publ)
Sveavägen 46
111 34 Stockholm
telephone: +46 8 120 120 00
fax: +46 8 120 120 99
e-mail: service [at]
Registration number: 556737-0431

Credit cards
In our online store you can pay with the following credit cards: Visa, Visa Electron, Mastercard, American Express, Eurocard, Diners Club and JCB
Online Bank Payment (Only in Finland)

In our Online Shop you can pay with Finnish online banking: Nordea, Osuuspankki, Danske Bank, Savings Bank, Oma Säästöpankki, POP Bank, Aktia, Handelsbanken, Ålandsbanken and S-Bank.

Collector Invoice and Invoice (Only in Finland)
Collector You will receive a non-interest-rate * payment period of at least 30 days and up to 60 days. The invoice is therefore due to be paid only on the last day of the calendar month following the purchase date. (* Payment rate is 0%, invoice fee of € 2.95 is added to the first invoice). You can pay off the full amount of the invoice on the due date or, if you wish, you can choose between 1-36 months payouts. The charge will automatically start after you pay the minimum payment amount marked on the invoice. If you like, you can also pay larger installments or pay the full amount at once. The contribution rate is 1.6% per month, equivalent to 19.20% of the nominal annual rate. An account maintenance fee of € 2.95 per month will be added to the invoice, with an annual percentage rate of charge of € 21.3 per thousand. When choosing Collector Invoice / Invoice, you always get the products you order before paying them. Collector Invoice / Fee may be used by a person who has reached the age of 20 and has good credit history. We will review your credit information when ordering. For late payments and unpaid invoices, a reminder fee of EUR 5 and a monthly interest rate of 1.6% for a delayed period will be charged. Collector’s details on paying for this link:

When you pay with MobilePay, the charge will be charged from the payment card you have linked to your MobilePay application. Payment in the online store is by entering your phone number in the payment process. About Mobile Pay Payments on this link:

With PayPal, you can pay for your PayPal balance. PayPal requires a PayPal account. More information:

9. Exchange and Return
Return right

The products you ordered have a 14 day conversion and return right. The product to be returned must be unopened, unused and in good standing. Sealants for cosmetic products must be intact.
You can make a customer refund at no charge. At that time, you should contact
hei (at)
and tell that you want to make a customer return. The money will be returned only for refunds made as customer returns.
The money will be returned within 14 days after the products arrive at our warehouse. We use the same payment method as you used when ordering products. If you have chosen an invoice as a payment method, the price of your returned items will be deducted directly from the invoice.
We will confirm your receipt of customer feedback to you by email. If you have not received an acknowledgment within a week of return, please contact us at hei (at)
The customer is responsible for the postal and processing costs incurred by the refund.

100% Satisfaction Guarantee

As we are 100% convinced of the quality of our skincare products, we offer you a very special guarantee:

If you are not completely satisfied with the quality of our products, we offer you to take back the opened product within 30 days and refund the purchase price (without shipping costs).

These are our return conditions:

– The 100% satisfaction guarantee applies to dissatisfaction based on the specific product performance. A return is not possible, if you do not like the packaging or the fragrance.
– Each full size product must be at least half full and be received by us within 30 days of purchase.
– The 100% satisfaction guarantee does not affect the statutory right of return. Possible deviations do not limit the statutory 14-day right of return.

Please note that we offer samples of almost all of our products so that you can test the products before buying a full size bottle. The samples are excluded from the 100% satisfaction guarantee.

We monitor the return and refund activity and reserve the right to limit or refuse a return if we determine that our policies have been abused.

What should I do if I want to return a product?

Before returning the product, please contact us by email at hei [at] and include the order number.

We always take returns very seriously and ask you to explain the exact reason for the return. This is how we can improve! 

The customer takes the delivery and processing costs that arise from the return. Unfortunately, we cannot provide return labels.

The money will be refunded within 14 days after the products have arrived at our warehouse. We use the same payment method as when ordering our products.


Please sent to:

log-mark GmbH
Elsässerstr. 16
71229 Leonberg

10. Complaints and consumer protection

If you receive an incorrect or misdirected product, please contact us at hei (at) At the same time, you can indicate whether you want to return the product, so that you will receive your money back or if you wish us to send the corresponding product to the damaged or replaced the wrong product.
The Consumer Protection Act, which protects your rights as a customer, also applies to shopping in our online store.

11. Force majeure

INARI Arctic Cosmetics OY is not responsible for the delays and damages caused by an obstacle that INARI Arctic Cosmetics Oy has not been able to anticipate or whose consequences cannot be avoided. For example, strike, shutdown, boycott or other industrial action, personnel illness, import and export bans and disturbances in transportation are considered a force majeure. An overriding obstacle to subcontractors is also considered as a basis for exemption. If force majeure lasts more than three (3) months, both INARI Arctic Cosmetics Oy and the customer have the right to terminate orders without damages or delay penalties.

12. Changing Terms

INARI Arctic Cosmetics Oy may change the order and delivery conditions, for example due to legal changes. The latest information about the changes can be found in these order and delivery terms. You can see the latest update to see the date at the beginning of the terms.

13. Applicable law

These terms and conditions apply to Finnish law.